Hello and welcome to the Shipping and Delivery Information page!
Here you can get acquainted with useful information on terms and conditions of our goods delivery.
You can purchase your items online and pick them up at our office, or ship them directly to your doorstep.
You can choose to receive the purchase by courier or to pick it up from us.
Both options are available in the checkout process.
For courier option, the price is calculated in the checkout process and is added to the order's price.
Delivery is made after we receive you payment.
Please make sure you supply correct address and phone number so the courier can find you.
For pick up option, you can come to our office, Monday to Friday, 09:00 to 17:00, after we received your payment.
You can send somebody to pick it up for you, just let us know who is coming.
Please contact us for pick up scheduling.
We do not work, nor deliver, on Saturdays, Sundays, and Bulgarian legal holydays.
Yet, the courier delivers on Saturdays.
If your order and delivery is time sensitive, please contact us to check the working days.
For "In Stock" items, delivery is handled within 1-2 business days, after receiving your payment. The courier should deliver to you within 24-72 hours, depending on delivery address.
For "Pre-order" items, same delivery rules apply, starting the moment we have the items "In Stock". We cannot guarantee a date or schedule for having "in stock" the "Pre-ordered" items.
We will try to confirm you a delivery time as soon as we have your order. If that is not suitable for you, you can cancell any moment.